Terms of Business

We are Essential Carpenter Tools. When you (the person named on the order) place an order with us, we will do business with you under the following terms.

 

1.  Prices


We offer goods for sale through:

our website www.essential-carpenter-tools.co.uk and other third party websites and advertising media.

Our prices may change and printed material such as advertisements and websites will always show our best prices at the time of printing. We have no control over third party website prices.  Our website will always show one price, the lowest price we have. We will always use the lowest price we are quoting at the time that your order is processed and this will never be more than the valid prices published on our website not including carrier charges.

2. Payment.  

We offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment via paypal or direct bank transfer. We will only accept your order if we receive the payment in full.

 3. Sending you the goods
We will normally send you your goods on the next working day, as long as we receive your order before 7pm (Weekend or bank holidays will normally be shipped on the following working day).
 

 4. Delivery
We will deliver your order to any address in the UK. For standard delivery, we use a national carrier and in most cases you will receive your goods within 48hours after shipping. We cannot be held responsible if the carrier is delayed. If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. If a quicker delivery is important, you may discuss a premium delivery option. Whether this option is available will depend on where you are and, in some cases, the time of day. Call us to discuss prior to placing your order. We will confirm this with you before you place your order.

5. Refunds
We do not accept refunds or exchanges unless the product is faulty. All products shipped are checked prior to shipping. This does not effect your statutory rights..

 

 6.Availability
We aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens, we may delay sending out your order while we get new stock. If you have chosen a premium delivery option you will have been informed of any delay in shipping. You may contact us at any time to check on the progress of your order. If there is a substantial delay we will inform you via your email given on order. We are not responsible if you do not receive the email.

 7.Cancellation
If you want to cancel your order, you can do so at any time until we send it out. We normally pack and send out orders the next working day so if you want to cancel your order, please call us on 07973 509301 as soon as possible. If we have not already sent the goods out, we will cancel your order and issue a full refund (including delivery charges) to the PayPal account used to place your order. We will make the refund as soon as possible and within 14 days of cancellation. If we have sent the goods before you cancel your order, you are unable to get a refund.

 

 8.Quality assurance
If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund. Your rights, defined in the Consumer Rights Act 2015, are not affected by these terms.

 9.Our mistakes
We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.

10.Unexpected circumstances
If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.

 

11.Legal responsibility
Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. We will not be legally responsible to you for any business losses.

12.Law
These terms of business will be governed by English law. Any disputes will be dealt with by the English courts.

Essential Carpenter Tools Ltd

 

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